Your health, your well-being
Vaccination card is not required, so is not mandatory the use of facial mask except during Fango treatment, massages and physiotherapy.
Thanks to this authorisation, our institution has an agreement with:
- The National Health Service for fango-balneotherapy and inhalations, which are not chargeable upon the presentation of a prescription and payment of the amount of an entrance ticket.
- INAIL for physiotherapy treatment cycles with stay included.
- UniSalute
- Previmedical
The hotel and its services
The last Prime Minister's decree did not require the closure of the hotels (art. 1 com. 9 point pp of the Prime Ministerial Decree of 3 November 2020). This means that we will continue to welcome you for a pleasant stay at a spa or for a short holiday. All services are available to all guests, excluding the Acque Neró Spa. For some services, the timetable may have changed. Details are described below.
You can request a free, no obligation quote by contacting us on +39 049793477 or use our online booking service. If the reservation must be cancelled due to an unforeseen circumstance, there is no charge, however, we would appreciate it if you did not cancel the entire trip but postponed it instead.
Below is a list of active services, conditions, and timetables:
Code of Conduct
We are committed to complying with the health and safety standards issued by the health department and the Veneto region. For our wellness area, we have created a programme under the name ‘‘Safe Thermal Spa’’ which is strictly adhered to in the resort.
For the health of both guests and staff, we ask all our guest to kindly follow a few simple rules:
- Please use the disinfectant provided throughout the resort area to regularly disinfect your hands.
- Use of a mouth and nose covering is mandatory.
- Keep a safety distance of one metre from other guests as well as from our hotel staff.
- At the table, mouth and nose covering may be removed if the safety distance is abided by.
- We prefer payment by card or other electronic transactions.
- The lifeguard will show you to your place to lie.
- The tables and loungers are arranged so that the minimal safety distances of one metre between table chairs and one and a half metres between loungers are guaranteed. We therefore ask you not to move both tables and loungers.
- Shoes worn outdoors must not be worn in the swimming pool area.
- Before entering the swimming pool, we request that you take a shower.
- It is not necessary to wear the MNC if the safety distance between guests is observed. The water is safe as it is disinfected with chlorine.
Check-in
- On arrival, the temperature of all guests is taken. We only grant access if the body temperature is below 37.5° C.
- Every person who wishes to enter the resort must provide a self-declaration of good health. In case of minors, this must be filled in by a parent or guardian.
- To make check-in faster and easier, all forms can be filled in before arrival.